同济大学,设计与创意学院,包容性设计,通用设计,无障碍设计,服务设计,用户体验,老龄化,残障,Inclusive Design,Universal Design,Design for All,Service Design,User Experience
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After consulting a number of UK experts in inclusive design, we drew up a list of inclusive design ‘crucial resources’: websites, books, conferences and journals. They are listed here as key, general resources. This is by no means a complete list; however, it will offer you a straightforward route map for information about inclusive design.


  • Design Council
    A charity dedicated to improving people’s lives through the use of design.
  • Institute for Human Centered Design
    A comprehensive, searchable collection of worldwide resources.
  • Helen Hamlyn Centre
    A UK-based website, focusing on the research and practice of inclusive design through collaborations with industry, academia and design professionals, in particular through its Research Associate Programme and annual competitions.
  • Cambridge Engineering Design Centre
    A project-based research website for inclusive design, with a tutorial for inclusive design available from
  • Inclusive design survey
    Inclusive design business survey, business case and card sets on inclusive design.
  • European Design for e-Accessibility Network (EDeAN)
    A ‘one-stop’ website bringing together new and existing information about inclusive design, suitable for newcomers as well as practitioners. Developed by Helen Hamlyn Centre and the RSA as part of the Engineering and Physical Science Research Council-funded i~design 1 programme. This web resource has now been taken on by the European Design for e-Accessibility Network (EDeAN). EDeAN is an EU-funded network is to support all citizens’ access to the Information Society.
  • Trace Research & Development Center
    A US-based website providing general information, standards, guidelines and specific tools and resources, with a focus on ICT products.
  • Centre for Universal Design
    Environments and Products for All People
    Seven principles of universal design and case studies, with a focus on housing public and commercial facilities.
  • Centre for Inclusive Design and Environmental Access
    This website supports educators and students in teaching and studying inclusive design.
  • Rica
    A consumer-research agency with expertise in product evaluation for older and disabled people. Many reports on products evaluation by specialist user panels and usability experts. Publishes unbiased guides for older and disabled consumers.
  • Inclusive Design
    To inform and communicate how Inclusive Design can be used as a strategy for innovation and development of more user-friendly products and services for the mainstream market.
  • Designing With People
    A website presents resources that support a general shift in design practice from designing for people to designing with people.
  • For environmental designers, it is worthwhile referring to:
    Centre for Accessible Environments
    Practicalities of inclusive design in the built environment: information, design guidance, training and useful links to a number of access-related website.


  • Include
    A biennial international conference on inclusive design, hosted by the Helen Hamlyn Centre, Royal College of Art.
  • Designing for the 21st Century
    A biennial or triennial international conference on universal design, hosted by the Adaptive Environments. Proceedings in CD – ROM format and also available online.
    A biennial workshop on Universal Access and Assistive Technology, hosted by the Engineering Design Centre, University of Cambridge. Proceedings in book format by Springer-Verlag.
  • International Conference for Universal Design
    The conference is hosted by the International Association for Universal Design in Japan.
  • ERCIM Workshop
    A biennial workshop on the topic of User Interface for All each year since its establishment in 1995.
  • ESDA
    A biennial ASME Conference on Engineering System Design and Analysis with topics relating to inclusive design.


  • Universal Design Handbook
    W. Preiser and E. Ostroff (eds.), McGraw Hill, New York, 2000, ISBN 0071376054
    A comprehensive reference book of great breadth, bringing together selected papers from two ‘Design for the 21st Century’ conferences on universal design (1998, 2000).
  • Inclusive Design: Design for the Whole Population
    J. Clarkson, R. Coleman, S. Keates and C. Lebbon (eds.), Springer-Verlag, London, 2003, ISBN 1852337001.
    Comprehensive, international and authoritative coverage of all aspects of inclusive design.
  • Countering Design Exclusion: An Introduction to Inclusive Design
    S. Keates and J. Clarkson, Springer-Verlag, London, ISBN 1852336994.
    A text book describing methods for measuring and qualifying design exclusion based on UK population data.
  • Applied Ergonomics, 24(1), 1993
    Seminal special issue on designing for our future selves, with an overview on ageing process, design strategies and evaluation methods.
  • Transgenerational Design: Products for an Aging Population
    J.J. Pirkl, R. Van Nostrand, New York, 1994.
    An excellent book written by an industrial design educator, with many case studies and illustrations.
  • Living Longer: The New Context for Design
    R. Coleman, Design Council, London, UK, 2001
    A 56-page online booklet describing the context of inclusive design in a simple and straightforward way.
  • The Universal Design File: Designing for People of All Ages and Abilities
    M.F. Story, J.L. Muller, and R.L. Mace, 1998, The Center for Universal Design, NC State University.
    A guide for studying and evaluating universal design. Introduces Seven Principles of Universal Design.
  • User Fit: A Practical Handbook on User-Centered Design for Assistive Technology
    D. Poulson, M. Ashby and S. Richardson (eds.), Brussels, Luxemburg: ECSC-EC-EAEC. 1996.
    A useful collection of user research methods for Assistive Technology, many of which can be applied to inclusive design. Out of print, but worth seeking out.
  • Access by Design (Interior Design)
    G. Covington, and B. Hannah, John Wiley & Sons Inc., and Van Nostrand Reinhold, 1997.
    Jointly written by a former Special Assistant for disability to the Vice President of the USA and an award winning industrial designer, this book describes access issues with a number of useful checklists.
  • Innovate: The Journal of The Small Business Programme of the Helen Hamlyn Centre
    J. Cassim (ed.), The Helen Hamlyn Centre, Royal College of Art.
    A collection of case studies from a UK inclusive design competition organized jointly by the HHC and the Design Business Association. Published twice a year from 2001 to 2004, and superseded in 2005 by Challenge: Giving disabled people a voice in the design process.



  • The Design Journal (
    International journals for all aspects of design. Readership includes design professionals, researches, educators and managers.
  • Applied Ergonomics (
    An international journal, covers ergonomics applications in the office, industry, consumer products, information technology and military design. Readership includes ergonomics, designers, industrial engineers, organizational psychologists, occupational health specialists and human – computer interaction specialists.
  • Design Studies (
    The only journal to cover all design domains, including design management, design methods, participation in planning and design, design education, AI and computer aids in design, design in engineering, theoretical aspects of design, design in architecture, design and manufacturing, innovation in industry and design and society.
  • Gerontechnology (
    International journal on technology for the ageing society. It reflects the broad categories of interest in the field: health, housing, mobility, communication, leisure, and work.
  • Universal Access in the Information Society (
    International journal publishes research work on the design, development, evaluation, use, and impact of Information Society Technologies, as well as on standardization, policy, and other non-technological issues that facilitate and promote universal access. Coverage includes theories, methods, tools, empirical results, reviews, case studies, and best practice examples with a focus on universal access.
  • Design Management Review (
    Formerly the Design Management Journal, devoted to articles and case studies exploring how design-in products, communication, and environments-is an essential resource, a component of every organization that can be effectively managed to make important contributions to the bottom line and to long-term success.
  • The International Journal of Art & Design Education (
    A primary source for articles about art and design education at all levels.
  • Diversity in Design: the Journal of Inclusive Design Education (
    A new electronic journal that examines diversity issues in design education. It encourages a global community of designers and educators to create new knowledge, partnerships, and gateways to inclusive design education.
  • Behaviour and Information Technology (
    An electronic journal published by Taylor and Francis. Subjects include Computer Science, Information Technology, Health Science, Human Factors and Ergonomics.
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